Shipping & Delivery Policy

At Nav Ratna Gems, we strive to ensure that your orders are processed and delivered safely, securely, and on time. Please review the information below to understand our shipping and delivery process.

Order Processing Time

• All orders are generally processed within 1–2 business days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or SMS.

Shipping & Delivery Time

• Standard Delivery: 3–7 business days

• Delivery timelines may vary depending on the destination, courier partner, weather conditions, public holidays, or other circumstances beyond our control.

• Delivery estimates are indicative and may occasionally be subject to unforeseen delays.

Shipping Charges

• Free Shipping Across India (PAN India)

• No shipping charges are applicable for standard deliveries within India.

• Any applicable charges, if introduced for specific services or delivery requirements, will be communicated to the customer before order confirmation.

Delivery Locations

• We currently provide delivery services across India.

• Customers are requested to provide a complete and accurate delivery address along with a valid contact number.

• Incorrect or incomplete address details may result in delivery delays, failed delivery attempts, or additional delivery requirements.

Order Tracking

• Tracking information will be shared with you once your order has been dispatched.

• Please allow up to 24 hours after dispatch for the tracking information to become active on the courier partner's website.

• You can use the tracking details provided to monitor the progress of your shipment.

Delivery Delays & Exceptions

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Adverse weather conditions

• Remote or difficult-to-service locations

• Courier or logistics-related issues

• Public holidays

• High order volumes during festive or peak seasons

• Transportation disruptions or other unforeseen circumstances

Nav Ratna Gems will make reasonable efforts to assist customers in case of delivery-related delays.

Damaged, Missing, or Incorrect Orders

If you receive a package that appears damaged, contains an incorrect product, or if an item is missing from your order, please contact Nav Ratna Gems within 2 days of delivery.

To help us investigate and resolve the issue promptly, please provide:

• Your order number

• Clear photographs of the package and product

• Video evidence of the package opening, where available

• A brief description of the issue

After reviewing the information provided, our team will assist you in accordance with our applicable Return, Replacement, and Resolution Policy.

Contact Us

For any questions or assistance regarding shipping and delivery, please contact us:

Nav Ratna Gems
Website: navratnagems.com
Phone: 7061509976
Email: info.navratnagems@gmail.com